JT Smart Solution and Technologies

Smart Solutions toward SUCCESS

Contact Centers

Avaya Aura® Call Center Elite

Intelligent, Personalized Contact Routing Makes the Perfect Match Between Your Agents and Customers

  1. Avaya Aura® Call Center Elite helps to ensure the right resources are readily available to your customers.
  2. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
  1. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.